Functions of Operations Manager-What are the Functions of Operations Manager-What are Operations Manager Functions

Functions of Operations Manager

The main job of an operations manager is to align production and delivery with customer expectations. Operations managers look at the “big picture” and organise it. This includes supply networks and how demand is spread out. The final step in turning raw materials into finished goods is the supply chain, which requires careful monitoring of all incoming materials. Any system in a building that moves things from one place to another needs regular maintenance and careful planning. The functions of operations manager will be covered in-depth in this article, along with some examples for your convenience.

A manager of operations is in charge of making sure that all of the organization’s daily operations run smoothly. An operations manager’s job is to plan operations, assign resources, hire staff, start projects, lead teams, and improve productivity. Operations managers are in charge of keeping an eye on everything from production to logistics to finished goods. Everything that has an effect on how your business runs day-to-day.

Functions of Operations Manager

Operations managers ensure proper execution of vital company processes. In both big and small businesses, they may be in charge of things like staff supervision and training, quality assurance management, and the creation of procedures and routines. The operations manager or chief operating officer is in charge of keeping and improving a company’s workers’ and processes’ efficiency and effectiveness (COO). They focus on things like developing strategies, increasing efficiency, accumulating resources, and adhering to regulations. We’ll look at the functions of operations manager and talk about the related topics in this area.

Project Management

It is important to find a good balance between the time, money, and effort needed to finish a project. When you spend less time on a production, the quality usually goes down unless you change the way you do things. Usually, raising quality standards costs more money and takes more time.

Reliable project management data is attainable when operations managers can identify procedures and work hours. An experienced operations manager is valuable in leading projects and communicating with stakeholders. They have a broad range of operations management strategies to decide on activities and job methods based on quality or quantity when making critical decisions.

Management of Capacity

Capacity management requires accurate demand forecasting and responsive action. JIT agreements with suppliers and customers have helped minimize safety stock. To prevent supply shortages, operations managers must maintain sufficient buffer stock when using safety stock.

Predictions are used to plan production, making the most of resources and capital equipment. Capacity management involves managing both supply and demand, satisfying picky customers and planning ahead. This is crucial for marketing and operations management. Order management is part of demand management, involving understanding and fulfilling clients’ needs.

In the past, markets have been manipulated by changing prices. Businesses often use price increases when demand goes up and price decreases when demand goes down as a way to make the most money and shape demand.

In light of the rise of lean manufacturing and a heightened focus on cost competitiveness, operations and marketing managers are becoming increasingly aware of the importance of handling orders in a way that leads to greater stability. On customer promises and sales promotions, marketing and operations should collaborate. In the same way, operations shouldn’t put cutting costs ahead of providing good customer service. Getting better at serving customers and lowering costs should be goals for both sides.

Inventory Depends on Production Output

In manufacturing or production companies, operations managers are in charge of checking the machines and making sure that their workers have the tools they need to do their jobs. They are in charge of overseeing and controlling the whole process of making something.

This includes managing inspections, coordinating repairs, and other tasks. Another important functions of operations manager is to manage the supply chain, including sourcing and purchasing materials, inventory management, and distribution.

Planning for Products

Access to adequate, high-quality raw materials at a reasonable price is crucial for growth. The operations manager works with buyers to set quality standards, qualify suppliers, and advise on logistics and contracts like JIT delivery.

Ideally, all needed materials can be purchased at a good price without sacrificing quality. Research and development (R&D) is also important, considering the entire production process, including whether to make the product in-house or hire someone else, sourcing reliable suppliers, and budget planning. R&D teams focus on financial aspects as well.

The product life cycle correlates with market changes and material requirements during production and discontinuation. During introduction and decline, single sourcing may suffice, but saturation and maturity may require a balanced approach among R&D, marketing, and production. Release should ideally coincide with the product’s design completion, but this is not always possible. Management-level decisions on facility design and stocking involve operations managers.

Analysis of Data and Reporting

No matter what field they work in, operations managers must always use data to make the best decisions for their company. They collect and analyze data related to their other jobs in order to make things run more smoothly. They also look at how the company is doing in relation to its most important goals and key performance indicators (KPIs). This lets them help teams make any course corrections that might be needed.

Business Operations and Processes

Operations managers are in charge of making policies better, reducing bottlenecks in the work flow, and increasing productivity by finding and fixing any problems that employees may have.

For example, the operations manager of a warehouse may notice problems from the time goods are brought in until they are sold, moved, or used up. They may also make long-term changes that make the ride much better. The functions of operations manager encompass a wide range of responsibilities related to overseeing the daily operations of a business.

HR Management and Asset Management

Infrastructure refers to a company’s physical setup, encompassing its computers and other technological equipment. Furthermore, the supplies at issue are critical to either operational or sustaining capacity.

Budgets and Money Matters

The operations manager is primarily in charge of ensuring proper financial management. They are in charge of key performance indicators (KPIs) and other productivity and performance goals, as well as several financial parts of running an organization.

Cost Management

Most goods and services have production costs that are proportional to how much it costs to gather, change, or distribute the inputs and outputs needed to make them. They have a big advantage over their competitors because they are able to cut costs by running their business well.

The production manager’s job is to maximize work output based on both current and future company capacity. In the area of production function optimization, he makes the final choice.

Recruiting and Hiring People

One of the primary functions of operations manager is to ensure that all production processes are running smoothly and efficiently. In industries like manufacturing, facilities management, hospitality, utilities, and others, operations managers are in charge of hiring, training, and making sure there are enough people to do the work.

So, the company is able to keep the right number of workers on the job without having to pay for more people than it needs. Their decisions about who to hire are part of a larger plan to boost output while cutting costs.


Managers optimize resources to boost productivity through demand management and scheduling. Schedules are often strict and planned using different methods depending on the production type. Job shops prioritize meeting deadlines and plan backwards on a pull system.

Mass production uses a push method and is planned in advance. Moreover, operations managers determine lead times and buffer resources to avoid production delays. To minimize waiting times and resource waste, careful selection of batch sizes is essential in concurrent engineering scheduling.

Frequently Asked Questions

How do you Judge how Well an Operations Manager does their Job?

Operations managers should put revenue, net profit, profit margin, and loss at the top of their list of business metrics. But these are just a few of the financial measurements that smart business leaders should keep an eye on.

Why is Operational Function so Important?

It is the nerve center of the company and controls everything else. Human resources, projects, supply chain management, finances, and facilities are all linked by operations management.

How do you Keep Track of how Well Operations are Running?

Histograms are the best way to show information like customer complaints about a company’s products. Studies show that dashboards are the best way to figure out how well operations are running.


Operations managers have a lot of ways to move up in their careers. The top member of an organization’s operations management team is called the “chief operating officer” (COO). Their job is very important because it makes sure that businesses run well and have enough supplies. This page discusses functions of operations manager in detail. Gain a better understanding of the issues involved in importance of operations management topic by reading this thought-provoking article.